Customer Service

 

Payment Options

What credit cards do you accept?
Do you accept PayPal?
What other forms of payment do you accept?
International payment options
How do I pay with Western Union or Money Gram?
What is small charge verification?

What credit cards do you accept?

We accept Visa, Mastercard, Discover, and American Express.

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Do you accept PayPal?

We accept PayPal payments from customers in the USA, UK, and Canada only. You do not need a PayPal account to pay us with PayPal. You may use any major credit card or debit card. We do not accept eCheck payments.

Please note: We can only ship to addresses that have been "confirmed" by PayPal. We will not accept payments that have "unconfirmed" addresses.

For an address to be confirmed it must be the billing address of the credit card you used for purchase, or of any credit card in your PayPal account.

Too see if your address is confirmed: PayPal will send you an email receipt for your payment. Open this email and look under "Shipping information" for where it says "Address status". This will either say Confirmed or Unconfirmed. If it is unconfirmed, we will refund your payment.

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What other forms of payment do you accept?

We also accept money transfers through Western Union or Money Gram.

For locations and more information, please see www.westernunion.com or www.moneygram.com.

We do not accept checks. We do not accept direct bank transfers. All payments must be in US Dollars. We will not ship your order until we have received payment.

Payments must be sent within three (3) days from the date your order was placed. You must notify us when you have sent payment. If you do not notify us within three days, your order will be canceled.

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International payment options

For customers in the UK and Canada, the prefered method of payment is PayPal. You do not need a PayPal account to checkout with PayPal. You may use a major credit card or debit card. Please see our PayPal policy for more information.

For customers in all other countries, we prefer money transfers through Western Union or Money Gram.

We will only accept credit cards if they are issued by an American bank and our credit card software can confirm the billing address of the card. To pay by credit card, you must call us at 001-801-467-8000.

We do not accept checks or money orders sent by mail. We do not accept direct bank transfers.

All payments must be in US Dollars. We reserve the right to deny payments in other currencies.

PLEASE NOTE: We will not ship your order until we have received payment. Payments must be sent within three (3) days from the date your order was placed. You must notify us when you have sent payment. If you do not notify us within three days, your order will be canceled. Before you place your order, please make sure you will be able to use one of the allowed payment options.

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How do I pay with Western Union or Money Gram?

1. After you place your order, you must email us at service@saltypeaks.com to tell us that you will be using Western Union or Money Gram

2. We will reply with the name of one of our shipping managers who will pick up your payment (these services require a person's name -- they do not allow you to send a payment to a business name)

3. Once you send the payment, you must email us with the tracking number of the payment and we will pick it up as soon as possible. Without the tracking number, we will not be able to pick up the payment.

PLEASE NOTE: We will not ship your order until payment has been received. You must notify us with your intent to pay within 3 days of placing your order, or we will cancel your order. If you do not notify us that you are sending payment, you accept the risk that the products in your order will be sold out.

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What is small charge verification?

A small charge verification is a fraud-prevention measure that helps us verify cardholder identity.

Verification is required for all credit cards when the billing and shipping addresses do not match.

This is a one-time verification that will not be repeated when you shop with us again with the same credit card.

This is how it works:

1. You place an order on www.saltypeaks.com using your credit card.

2. We place a small charge of less than $3.00 USD on your credit card. This is separate from your actual purchase amount, which will not be charged until verification has been completed.

3. You call the phone number on the back of your credit card to see how much we charged, and then reply to us at service@saltypeaks.com

4. If your response matches the amount charged, we will continue with your order and release the test funds back to your account.

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Updated August 10, 2010