Customer Service
Shipping Rates and Policies
Shipping Guidelines
Domestic shipping costs and methods
Does my order qualify for free shipping?
Can I submit different billing and shipping addresses?
When will my gear arrive?
Can I track my shipment online?
Do you require a signature?
International Shipping
International shipping costs and methods
Do you ship to where I live?
Why is shipping so expensive? Can I get it cheaper?
Do I have to pay customs taxes on my order?
Can you ship my order as a gift to avoid customs fees?
Are there any brands or items that cannot be shipped outside the US?
- Orders to PO Boxes, APO/FPO or any address not serviced by UPS are shipped with the US Postal Service only.
- Refused shipments will be charged a 15% restocking fee and all applicable shipping charges.
- Any item lost in transit or received damaged would first be claimed with the shipper.
- Shipping charges are non-refundable.
Domestic shipping costs and methods
We ship with UPS and the United States Postal Service.
Free UPS Ground shipping is offered on most orders over $99 to the lower 48 states (see below for exceptions).
We also offer UPS Next-Day and Second-Day Air, as well as USPS Priority Mail and Express Mail. The cost for these services is based on the items in your order.
We charge a flat rate of $3 for orders containing ONLY gift cards, lift tickets, and/or stickers shipped within the US.
To determine the shipping rate:
- Place the products you wish to order in your shopping cart.
- On the shopping cart page, click "Calculate Shipping".
- Enter your country and zip/postal code.
- All available shipping methods and costs will be listed.
** Additional charges may apply to oversize orders. A sales representative will contact you.
Does my order qualify for free shipping?
Free UPS Ground shipping is offered on most purchases greater than $99 to the lower 48 states, except:
- Certain oversize items may not be eligible for free shipping. This will be indicated on the product page.
- No free shipping on orders containing only lift tickets, gift certificates, and/or stickers ($3 flat rate)
- The price of lift tickets and gift certificates does not count towards the total price of the order when determining eligibility for free shipping.
- No free shipping to PO Boxes, APO/FPO or any other address not serviced by UPS.
Can I submit different billing and shipping addresses?
Yes, you may now submit different billing and shipping addresses, with the following exceptions:
- If you pay with PayPal, we can ONLY ship to the address you provide to PayPal with your payment.
- If you pay by Credit Card, we are required to do additional verification of the credit card. This helps us protect our customers from credit card fraud. It is a simple, one-time verification process that you won't have to repeat if you shop with us again using the same card. Read more about credit card verification
- We reserve the right to deny orders with mismatched addresses at our discretion.
We ship every weekday, excluding holidays. Most orders will ship within 24 hours.
This is a map of the typical UPS Ground transit times (actual shipping times may vary):
Please note: Transit Days refers to business days only (Monday-Friday excluding holidays). The times listed assume your order is shipped the day it is received. Orders received on weekends/holidays or after 12pm MST on weekdays will ship the the next business day.
For example, if you live in Florida and place an order at 10am on Monday, it will ship on Monday and you will recieve it on Friday (4 business days later).
However, if you place the order at 6pm on Monday, it won't ship until Tuesday and you won't receive it until the following Monday.
Salty Peaks is not responsible for deliveries that may be affected by holidays, weekends, severe weather, worker strikes, or other events out of our control.
Can I track my shipment online?
Yes, once your order has shipped we will email you a tracking number and a link to track it on the UPS or USPS website. If you do not receive an email within 1 business day of placing your order, please contact us at service@saltypeaks.com.
International shipping costs and methods
We have now partnered with International Checkout (www.internationalcheckout.com) to handle international orders. International Checkout allows customers to pay with their international credit cards or PayPal accounts. If you prefer, you may still deal directly with Salty Peaks to handle your order if you pay by Western Union or Money Gram (PayPal is also an option in Canada and the UK only).
Shipping using International Checkout:
If you choose International Checkout, they will determine shipping costs and methods. Most orders will ship with DHL Express. Any shipping quotes you may have already seen on saltypeaks.com will not apply to your order. We will ship your order to the International Checkout depot, and they will ship your order to you. This will add an additional 2 days minimum to the overseas transit time. More about International Checkout.
Shipping using Salty Peaks directly:
We ship international orders with UPS and USPS Priority and Express Mail International. Snowboards and other large items must be shipped with UPS (all countries except Canada).
Shipping to most countries is calculated automatically on our checkout page. You may place products in your shopping cart and click the "Checkout" button to begin the checkout process. After you enter your address, shipping options and costs are displayed. You will not have to finalize your order to view shipping costs.
If the shipping cost is not displayed during checkout, we will calculate it after your order is received, and contact you with your updated total. You may contact us for an estimated quote. Please include the products you want to order, along with your city, country, and post code.
Do you ship to where I live? *
To see which countries we deliver to, go to the shopping cart page. Click "Calculate Shipping" and a drop-down list of countries will appear. If your country is on the list, we can ship to you. If your country is not on the list, please contact us at service@saltypeaks.com
Why is shipping so expensive? Can I get it cheaper? *
USPS Priority Mail International is generally the cheapest way to ship outside the USA. But there are strict size limits for Priority Mail, so we must ship snowboards and other large items using UPS, which is more expensive. Sorry, we cannot ship snowboards using USPS (all countries other than Canada).
If you place an order that contains a snowboard and other items, you will see that UPS is the only shipping option that comes up. We recommend that you place two separate orders, one for the snowboard(s) and a second order for the other items. This way, we can ship only the snowboard with UPS and ship the rest of your order with Priority Mail.
Please contact us at service@saltypeaks.com if you have further questions.
[Back to Top]Do I have to pay customs taxes on my order? *
Yes, the customer is responsible for all taxes, fees, or duties that may be imposed at customs. We are not able to tell you how much you will have to pay.
We strongly suggest you contact your local customs office to determine the amount you will owe.
Can you ship my order as a gift to avoid customs fees?
No, we cannot label packages as gifts to avoid customs fees.
Are there any brands or items that cannot be shipped outside the US?
We are not authorized to ship the following brands outside of the United States at this time: Burton, Anon, R.E.D., Ride, Cappel, Lib Tech, Gnu, Roxy, Quiksilver, 686, Spy, Grenade, Never Summer (This list is subject to change at any time)
Some countries may also restrict the import of certain items. Contact your local customs office for more information. Refused shipments will be charged a 15% restocking fee and all applicable shipping charges.
* These questions do not apply if you choose International Checkout to handle your order. Please refer to www.internationalcheckout.com for more information.
Updated June 21, 2011
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