SHIPPING RATES AND POLICIES
Shipping Guidelines
Domestic shipping costs and methods
Does my order qualify for free shipping?
Can I submit different billing and shipping addresses?
When will my gear arrive?
Can I track my shipment online?

INTERNATIONAL SHIPPING
International shipping costs and methods
Do you ship to where I live?
Do I have to pay customs taxes on my order?
Can you ship my order as a gift?
Are there any brands or items that cannot be shipped outside the US?

RETURNS AND EXCHANGES
What is your return policy?
Do you match prices?
How do I make a return?
How do I make an exchange?
Where do I send my return?
Do you charge a restocking fee?
When will my payment be refunded?
What is your warranty policy?
I received the wrong item or a damaged item

PAYMENT OPTIONS
What credit cards do you accept?
Do you accept PayPal?
What other forms of payment do you accept?
International payment options
How do I pay with Western Union or Money Gram?
What is small charge verification?
Do you sell gift cards?
How do I redeem a gift card online?
Can gift cards purchased online be redeemed in person?

SHOPPING ONLINE
How to shop online
Do I have to create an account with you?
Do I have to pay sales tax?
How can I modify or cancel my order?
Can I place an order online and pick it up instore?
What if something I order is out of stock?
The color of my item or the board graphic is different than the picture on your website
There are some fingerprints or scuffs on my board. Is it used?
Do you offer gift certificates?
Your website said my credit card declined, but a charge showed up on my account
Your website said my billing address was not correct, but it is the right address