FREQUENTLY ASKED QUESTIONS

• Orders to PO Boxes, APO/FPO or any address not serviced by UPS are shipped with the US Postal Service only.
• Refused shipments will be charged a 15% restocking fee and all applicable shipping charges.
• Any item lost in transit or received damaged would first be claimed with the shipper.
• Shipping charges are non-refundable.

We ship with UPS and the United States Postal Service.

We offer UPS Ground, Second-Day Air and Next-Day Air, as well as USPS Priority Mail and Priority Mail Express. The cost for these services is based on the items in your order.

We charge a flat rate of $3 for orders containing ONLY gift cards, lift tickets, and/or stickers shipped within the US.

To determine the shipping rate:

1. Place the products you wish to order in your shopping cart.
2. On the shopping cart page, click “Calculate Shipping”.
3. Enter your country and zip/postal code.
4. All available shipping methods and costs will be listed.

** Additional charges may apply to oversize orders. A sales representative will contact you before your order is shipped.

We can only ship to addresses that have been confirmed by PayPal.

We ship every weekday, excluding holidays. Most orders will ship within 24 hours.

This is a map of the typical UPS Ground transit times (actual shipping times may vary):

Please note: Transit Days refers to business days only (Monday-Friday excluding holidays). The times listed assume your order is shipped the day it is received. Orders received on weekends/holidays or after 12pm MST on weekdays will ship the the next business day.

For example, if you live in Florida and place an order at 10am on Monday, it will ship on Monday and you will recieve it on Friday (4 business days later).
However, if you place the order at 6pm on Monday, it won’t ship until Tuesday and you won’t receive it until the following Monday.

Salty Peaks is not responsible for deliveries that may be affected by holidays, weekends, severe weather, worker strikes, or other events out of our control.

Yes, once your order has shipped we will email you a tracking number and a link to track it on the UPS or USPS website. If you do not receive an email within 1 business day of placing your order, please contact us at service@saltypeaks.com.

We have now partnered with International Checkout (www.internationalcheckout.com) to handle international orders. International Checkout allows customers to pay with their international credit cards or PayPal accounts. If you prefer, you may still deal directly with Salty Peaks to handle your order if you pay by Western Union or Money Gram (PayPal is also an option in Canada and the UK only).

Shipping using International Checkout:

If you choose International Checkout, they will determine shipping costs and methods. Most orders will ship with DHL Express. Any shipping quotes you may have already seen on saltypeaks.com will not apply to your order. We will ship your order to the International Checkout depot, and they will ship your order to you. This will add an additional 2 days minimum to the overseas transit time. More about International Checkout.

Shipping using Salty Peaks directly:

We ship international orders with UPS and USPS Priority Mail International. Snowboards and other large items must be shipped with UPS (all countries except Canada).

Shipping to most countries is calculated automatically on our checkout page. You may place products in your shopping cart and click the “Checkout” button to begin the checkout process. After you enter your address, shipping options and costs are displayed. You will not have to finalize your order to view shipping costs.

If the shipping cost is not displayed during checkout, we will calculate it after your order is received, and contact you with your updated total. You may contact us for an estimated quote. Please include the products you want to order, along with your city, country, and post code.

To see which countries we deliver to, go to the shopping cart page. Click “Calculate Shipping” and a drop-down list of countries will appear. If your country is on the list, we can ship to you. If your country is not on the list, please contact us at service@saltypeaks.com

USPS Priority Mail International is generally the cheapest way to ship outside the USA. But there are strict size limits for Priority Mail, so we must ship snowboards and other large items using UPS, which is more expensive. Sorry, we cannot ship snowboards using USPS (all countries other than Canada).

If you place an order that contains a snowboard and other items, you will see that UPS is the only shipping option that comes up. We recommend that you place two separate orders, one for the snowboard(s) and a second order for the other items. This way, we can ship only the snowboard with UPS and ship the rest of your order with Priority Mail.

Please contact us at service@saltypeaks.com if you have further questions.

Yes, the customer is responsible for all taxes, fees, or duties that may be imposed at customs. We are not able to tell you how much you will have to pay.

We strongly suggest you contact your local customs office to determine the amount you will owe.

No, we cannot label packages as gifts to avoid customs fees.

We are not authorized to ship the following brands outside of the United States at this time: Burton, Anon, R.E.D., Ride, Cappel, Lib Tech, Gnu, Roxy, Quiksilver, 686, Spy, Grenade, Never Summer (This list is subject to change at any time)

Some countries may also restrict the import of certain items. Contact your local customs office for more information. Refused shipments will be charged a 15% restocking fee and all applicable shipping charges.

14-Day No Risk Returns

At Salty Peaks we have set our satisfaction guarantee to 14 days. We understand that shopping online can sometimes be difficult, and you don’t know if a product is going to work for you until you have it in your hands. Or maybe you are shopping well in advance for a birthday or holiday, and want the assurance that you will be able to return a gift that did not work out.

Within 14 days of purchase, we will accept returns on all new, unused items that are in their original packaging with the receipt and all tags and parts included. No questions asked.

Refunds

We will issue a refund to your credit card or PayPal account if you return your item within 14 days of the date of purchase.

If you return an item after 14 days (but less than 30 days), you will receive in-store credit.

20 Day Price Match Policy

If you find an identical product (same brand, color, size, model year) available and listed for cheaper on another site, we will likely be able to match the price. It will depend on the item and will be at our discretion.

If you purchase an item from Salty Peaks, and within 20 days you find it cheaper, we’ll refund the difference!

View our price match policy.

You must create an account with saltypeaks.com and request a return authorization number (RMA) online.

Once you have an RMA, write that number on the original invoice and include it in your package. Also write the RMA on the outside of the box to expedite processing of your return.

You may ship your return back with the shipping carrier of your choice. We suggest that you add tracking and insure your shipment, as we are not responsible for packages we do not receive or that are damaged in transit.

You may also return items at our retail location in Salt Lake City with your original receipt.

To make an exchange, just place a new order for the item you want in exchange. You will be charged for the new item and we will ship it right away.

Then follow the instructions on this page to send back the item you want to return. Once we receive the return, we will refund the original purchase.

Salty Peaks
Attn: Returns
3055 East 3300 South
Salt Lake City, UT 84109
USA

Items that received free shipping will be charged a 10% restocking fee. Items that are returned in violation of our policy are subject to a restocking fee of 10-30% at our discretion.

We will refund your payment once we have received your return. Once we issue a refund, it may take a few business days to appear in your account. All refunds will be issued in the original form of payment. We cannot issue refunds to a credit card or PayPal account more than 14 days after the date of purchase. Returns received after this time will be given in-store credit.

Please contact us by phone within 72 hours of delivery for a return authorization. If we made a mistake, we will send you a pre-paid return label by email and cover the cost to ship you the correct item. In order to be reimbursed, you must contact us first for a return authorization.

Please examine your order closely upon delivery. If an item arrived damaged, you must contact us by phone within 72 hours of delivery for a return authorization.

If your item was damaged in transit, a claim will be filed with the shipper before any further action will be taken.

If we made a mistake, we will send you a pre-paid return label by email and cover the cost to ship you a replacement. In order to be reimbursed, you must contact us first for a return authorization.

If your item was damaged after using it, then it will fall under our warranty policy (see below).

Warranty Policy

Most products we sell at Salty Peaks are covered by warranties from the manufacturer. Warranties generally cover manufacturer’s defects, not damage from abuse or misuse of the product. Eligibility of warranties is at the discretion of the manufacturer, not Salty Peaks. Warranty policies also vary by manufacturer. While most products are covered by a warranty, some may not be, due to reasons such as the manufacturer going out of business.

You may contact us if you have a warranty issue and we will work with you to file a claim with the manufacturer. Please do not ship defective items back to us without contacting us first. Please note that the customer is responsible for the cost to ship the defective item to either Salty Peaks or the manufacturer and may be responsible for the cost of receiving a replacement item.

International customers are responsible for all shipping costs related to warranties unless otherwise covered by the manufacturer.

We accept credit cards through PayPal only, including Visa, Mastercard, Discover, and American Express. Please see our PayPal policy for more information.

We accept PayPal payments from customers in the USA, UK, and Canada only. You may use any major credit card or debit card. We do not accept eCheck payments.

Please note: We only accept payments from “verified” PayPal accounts. Also, we can only ship to addresses that have been “confirmed” by PayPal. We will not accept payments that have “unconfirmed” addresses.

For an address to be confirmed it must be the billing address of the credit card you use for purchase, or the billing address of any credit card in your PayPal account.

To see if your address is confirmed: PayPal will send you an email receipt for your payment. Open this email and look under “Shipping information” for where it says “Address status”. This will either say Confirmed or Unconfirmed. If it is unconfirmed, we will refund your payment.

We also accept money transfers through Western Union or Money Gram.

For locations and more information, please see www.westernunion.com or www.moneygram.com.

We do not accept checks. We do not accept direct bank transfers. All payments must be in US Dollars. We will not ship your order until we have received payment.

Payments must be sent within three (3) days from the date your order was placed. You must notify us when you have sent payment. If you do not notify us within three days, your order will be canceled.

For customers in the UK and Canada, the prefered method of payment is PayPal. Please see our PayPal policy for more information.

For customers in all other countries, we accept money transfers through Western Union or Money Gram from anywhere in the world that UPS or USPS can ship to.

We do not accept checks or money orders sent by mail. We do not accept direct bank transfers.

All payments must be in US Dollars. We reserve the right to deny payments in other currencies.

PLEASE NOTE: We will not ship your order until we have received payment. Payments must be sent within three (3) days from the date your order was placed. You must notify us when you have sent payment. If you do not notify us within three days, your order will be canceled. Before you place your order, please make sure you will be able to use one of the allowed payment options.

1. After you place your order, you must email us at service@saltypeaks.com to tell us that you will be using Western Union or Money Gram

2. We will reply with the name of one of our shipping managers who will pick up your payment (these services require a person’s name — they do not allow you to send a payment to a business name)

3. Once you send the payment, you must email us with the tracking number of the payment and we will pick it up as soon as possible. Without the tracking number, we will not be able to pick up the payment.

PLEASE NOTE: We will not ship your order until payment has been received. You must notify us with your intent to pay within 3 days of placing your order, or we will cancel your order. If you do not notify us that you are sending payment, you accept the risk that the products in your order will be sold out.

Yes, we do sell gift cards at our retail location in SLC or online at www.saltypeaks.com/gift-cards.

At this time, there is no way to do this. Please contact us and we will take your order over the phone.

Yes, you can use your gift cards at our retail location in Salt Lake City.

Once you’re done adding items to your shopping cart, checking out is easy. You may view the items in your cart by clicking the “Cart” sign at the top of any page. As you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of the price, and then clicking “Update”. To remove items from the cart, you may adjust the quantity to zero (0) or check the box to the left of the product and click “Update”.

When you are ready to pay, click on the “checkout” button in your shopping cart. If you have registered an account with us before, you may sign-in using your email address and the password that you created for the account by clicking “log in”. If you have not registered an account with us, you may create a new account by clicking “log in”. If you do not wish to create an account, you may bypass the login for a quick checkout. Please see below for more infomation on creating accounts.

All orders are subject to our approval, and prices and availability are subject to change. Merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

You are no longer required to create an account with us to shop online. However, there are several benefits of creating an account:

• The ability to save products to your cart. If you add products to your cart, but aren’t ready to purchase, you may log in and save them so you don’t have to find them again later. This does not guarantee that they will still be available though.
• Faster checkout. When you create an account, we will store your shipping address. Next time you go to make a purchase, you will not have to enter your address. For your protection, we do not store credit card numbers.
• Viewing your past orders. When you log into your account, you can view all your past orders at once.

All orders will be charged Utah state sales tax of 7.25%. Orders shipped out of the USA are subject to customs taxes, which are charged by the shipping company upon receipt, not saltypeaks.com.

Please contact us as soon as possible at 1-877-937-4733 or 1-801-467-8000. If we have not yet shipped your order, we may be able to modify or cancel it for you.

We try our best to keep our online inventory up to date with our in-store inventory, but occasionally we will sell out of a product. If we are out of stock on an item that you’ve ordered, a sales representative will contact you by email or phone. You will be refunded for a product that is out of stock.

We try our best to accurately represent the colors of the products we sell on saltypeaks.com. Because computer monitors differ, we cannot guarantee that the color shown in the product image is the exact color of the product. Snowboard graphics generally differ by the size of the board and base graphics also may vary. Sometimes there are slight variations among a size as well, and we cannot display each variation. If you are concerned about getting the graphic you want, please contact us at 1-877-937-4733.

No, all products we sell are new. Snowboards, longboards, skateboards, mountainboards, and other specialty boards may be display models and may have minor cosmetic wear from being handled by customers. This includes fingerprints, scuff marks in grip tape, etc. Whenever possible, we will ship you a board that has not been handled by customers. We will not sell you a product that has been used or is defective.

We offer gift certificates for sale online that may be redeemed at our retail location in Salt Lake City, or over the phone. At this time, gift certificates may not be redeemed online. We hope to offer this service soon.